Email

support@gratum.co — typical response within 1–2 business days. Please include the iOS version, your iPhone model, and a description of what you were doing when the issue happened. Screenshots are gold.

Reporting incorrect casino rules

If you've sat at a real table and the rules differ from what The Shoe shows, please tell us — include the casino name, table name (if posted), the day you played, and which specific rule is wrong (e.g. "Rohnert Park, $25 Free Bet table, Sunday April 27 — surrender is now offered"). Verified corrections ship in the next update.

Subscription help

The Shoe Pro is sold and managed by Apple. Cancel or change your subscription in Settings → Apple ID → Subscriptions on your iPhone. For refund requests, use Apple's standard refund flow at reportaproblem.apple.com — Apple makes the decision; we cannot issue refunds directly. If your subscription paid but Pro features didn't unlock, tap Settings → The Shoe Pro → Restore Purchases inside the app.

Privacy and data

The Shoe stores everything on your device. We don't have a backend, we don't have your account, and we cannot access your training history. See the Privacy Policy from the Settings → About & Legal menu for the full breakdown.

Feature ideas

Most of what The Shoe does was requested by players. If there's a casino, table type, training mode, or analysis you'd like to see, send it. The roadmap is shaped by what the players who actually play want.